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Delivering Customer Expectations

Delivering Customer Expectations                                     

 

Satisfied customers are the key to business success. Understanding and meeting customer needs is an essential skill for employees engaged in customer facing roles.  The impact of poor customer relations can be felt directly on the bottom line.  To delight your customers, your employees need to think like them, respond to their needs and deliver promises.  This course will develop the essential people skills that are at the heart of quality customer care.

 

Key objectives

 

  • Understand the value of good customer care
  • Establish and meet customers real needs using correct questioning techniques
  • Exceed customer expectations    
  • Handle complaints positively
W3C WAI-AA Currant Ltd
KAPA Training // Centenary Business Centre, Hammond Close, Attleborough, Nuneaton, CV11 6RY
Tel: 02476 352335 // Fax: 08701 327920 // Email: paul@kapatraining.co.uk