Our mission
To Provide Relevant, Realistic and Practical Learning
Evaluation & Research
It is often the case that many professional trainers and training departments are found to use only 'reaction questionnaires' (general vague feedback forms), including the infamous 'Happy Sheet' which tends to rely on questions such as 'How good did you feel the trainer was?', and 'How enjoyable was the training course?'. This does not constitute proper validation or evaluation of training.
For effective training and learning evaluation, there are a number of principal significant questions which should be asked and include:
- To what extent were the identified training needs objectives achieved by the programme?
- How successful were the trainees in implementing their action plans?
But most importantly the main question to be answered is:
- To what extent has the training achieved a Return on Investment for the organization.
Organizations commonly fail to perform these evaluation processes, especially where:
- The HR department and trainers, do not have sufficient time to do so, and/or
- The HR department does not have sufficient resources - people and money - to do so.
Obviously the evaluation cloth must be cut according to available resources (and the culture atmosphere), which tend to vary substantially from one organization to another.
The fact remains that good methodical evaluation produces a good reliable data; conversely, where little evaluation is performed, little is ever known about the effectiveness of the training.
Tel: 02476 352335 // Fax: 08701 327920 // Email: paul@kapatraining.co.uk